Decagon
Featured Analysis
A full-channel AI customer service agent platform for enterprise CX teams to build, optimize, and scale agents.
Who it is for: Enterprise CX teams, customer service operations teams, and agent builders responsible for building, testing, and iterating agents.
Core capabilities
- Natural language workflow definition: Define agent workflows using natural language via AOPs.
- Omni-channel interaction: Unify chat, voice, and email within the same intelligence layer.
- System integration support: Connect CRM, help desk, call center, knowledge base, and other systems via pre-built integrations, APIs, and MCP.
- Testing and validation: Test proposed changes using original conversation dialogues and golden test sets with hundreds of dialogues.
- Duet Autopilot: Generate agent updates from production conversation signals and require manual approval before entering production.
Pricing
As of 2026-08-17, the official website indicates a free price signal; specific package boundaries are pending verification.
Updated 2026-08-18