Chatwoot
Featured Analysis
Chatwoot is an AI-powered, open-source customer support platform that provides self-host or cloud options and centralizes management of multi-channel customer conversations.
Who it is for: Organizations needing to manage customer support workflows, customer support teams needing to centralize handling of website, email, social media, and messaging platform conversations, and customer service agents and teams needing AI-assisted replies, knowledge base, and self-hosted data control.
Core capabilities
- Unified Multi-Channel Conversation Workspace: Centralize customer conversations and cover websites, emails, social media, and messaging platforms.
- Captain AI Auto-Reply: Answer common questions by learning from help center, chat, and FAQs.
- Captain Copilot: Provides intelligent reply suggestions, access to past conversations, and help article queries.
- Multilingual Replies: Provides reply translations in the customer's native language for agents.
- Help Center & AI Search: Provides a customizable knowledge base and AI-powered search for natural language queries.
Pricing
The official website lists Hacker $0 /agent/month, Startups $19 /agent/month billed annually, Business $39 /agent/month billed annually, Enterprise $99 /agent/month billed annually; paid plans include Captain AI credits monthly, with additional credits at $20 / 1,000 credits.
Updated 2026-08-18